Shipping policy
Thank you for shopping with ITZA!
We work hard to get your order to you as quickly as possible.
Processing Time
- All orders are processed within 1–3 business days (Monday–Friday, excluding holidays).
- Orders placed on weekends or holidays will begin processing on the next business day.
- Processing times may be slightly longer during new launches, sales, or holidays.
Shipping Options
Standard Shipping
- $4.99
- Estimated delivery: 3–5 business days
Express Shipping
- $15.00
- Estimated delivery: 1–2 business days
Please note that shipping times begin after your order has been processed.
Tracking Your Order
Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your package's journey.
Incorrect Shipping Information
Customers are responsible for providing the correct shipping address at checkout. ITZA is not responsible for orders shipped to an incorrect address provided by the customer.
Lost, Stolen, or Delayed Packages
Once your package has been handed over to the shipping carrier, ITZA is not responsible for lost, stolen, or delayed packages. If your package is marked as delivered but cannot be located, please contact the shipping carrier directly to file a claim.
Fraud Prevention
To protect our customers and our business, ITZA reserves the right to place any order on hold for additional verification. Orders flagged as high risk may require identity or payment verification before shipment. If verification cannot be completed within 5 business days, the order may be cancelled and refunded to the original payment method.
Questions?
If you have any questions about your order or shipping, please contact us. We're happy to help and will do our best to assist you. Contact us via WhatsApp +1 562.381.6665 or via email contact@itza.shop