Refund policy

At ITZA, all sales are final.

We do not offer refunds on any purchases. Please review your order carefully before checking out.

If you receive an incorrect or damaged item, please contact us within 3 days of delivery with your order number and photos of the item. We'll work with you to make it right.

We are not responsible for:

• Incorrect shipping addresses provided at checkout.
• Lost or stolen packages once marked as delivered by the shipping carrier.
• Normal wear and tear or damage caused after delivery.

By placing an order with ITZA, you acknowledge and agree to this No Refund Policy.